MServ is an automation and management platform that enables organizations to efficiently manage IT operations and enhance business processes—helping reduce costs, increase agility, and create a competitive advantage for businesses in Thailand.
Which businesses should use MServ?
Any business that aims to leverage technology to gain a competitive advantage.
Why should every business use MServ?
- It directly addresses the real challenges faced by businesses in Thailand at a lower cost, as it is a localized platform built by MFEC’s experts.
- Helps you make faster and more accurate data-driven decisions.
- Reduces repetitive and time-consuming tasks.
- The system is flexible and adaptable to change.
- Enables smoother cross-team collaboration.
- Reduces the risk of human error.
What modules does MServ have?
IT Service Management (ITSM)
- Issue Reporting System (Ticketing)
- Change Management
- Incident & Problem Management
Asset Management
- IT Asset and Resource Monitoring & Management
- Asset Lifecycle Management
Automation Workflow
- Create and manage automated workflows to reduce repetitive tasks across departments.
- Integrate with multiple systems and define conditions for automated operations.
Reporting & Analytics
- Provide real-time performance reports for executives.
- Analyze data and present dashboards to support decision-making.
Self-Service Portal
- Self-service portal for employees and customers (e.g., requesting support, checking task status, submitting requests).
- Reduces the workload of IT and support teams.
Integration
- Supports integration with other enterprise applications and systems, such as ERP, CRM, email, and more.
- Creates a complete ecosystem for all stakeholders.
MServ was built on a deep understanding of the challenges faced by businesses in Thailand, developed by a team of experienced experts.
It evolved from “TicketIn,” an issue reporting system designed to resolve IT problems quickly. However, business challenges extend far beyond IT incident management alone. Recognizing this, the team expanded MServ with additional modules to address a broader range of organizational needs—delivering comprehensive solutions at the most cost-effective value for customers.
With extensive experience in leveraging technology to support customers’ digital transformation and drive organizational change, MFEC developed MServ based on the inspiration of “One Goal, One Team, and One Platform.”
MServ is not merely a tool, but a comprehensive solution designed to elevate our customers’ organizations with a competitive edge. It serves as a unifying platform that brings together people, principles, technology, and sustainability—delivering a seamless, simple, and convenient experience through a single platform.
We aim to deliver a simple, standardized IT operations management experience aligned with international best practices. Therefore, we provide consulting and implementation services to ensure MServ is deployed as effectively as possible.
MServ is a localized platform with high flexibility, designed to meet the needs of Thai businesses and entrepreneurs. It follows best practices and aligns with business objectives, supporting analysis, planning, and decision-making to ensure smooth and efficient core business operations.
For more information about the product, please contact Ms. Kanokporn (Aew) — IT Operation Managed Services Manager at kanokporn@mfec.co.th Or leave your details for us to get back to you at: https://www.mfec.co.th/contact/
