Secret Formula for People Teams: When Your Team Has a New Member Called “AI,” How Should You Redesign Jobs to Make It Work?
As a People Team that has spoken with employees across multiple teams, we sensed that when AI first arrived as a new “team member,” it brought mixed emotions. There was excitement (to learn how to use it), confusion (where exactly should we apply it?), and deep down, quiet concern (will this AI replace us?). As time passed and AI evolved from being the “new kid” to becoming part of everyday use, many organizations began to see real results in cost savings and productivity gains. However, the common approach many organizations take is rushing to the end goal. We instinctively believe that technology is the answer to every question — whether that means purchasing an AI tool, distributing AI accounts to employees, or organizing prompt-engineering training sessions. Now that employees are using AI fluently and AI has become highly capable why do most employees still feel just as exhausted — or