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Why Do AI Projects Fail in Organizations?

“One key reason is that organizations lack an Orchestrator for managing the AI lifecycle.” — Mr. Jum Damrongsak Reetanon, Chief Infrastructure and Integration Officer  What is an Orchestrator, and why is it important? Implementing AI in an organization is like running an orchestra with many different instruments. Even if you have talented musicians, without a conductor to guide the rhythm, volume, and harmony, the music will lack cohesion. Similarly, managing an AI project requires someone who sees the big picture—an Orchestrator—who can align technical and business elements to work together efficiently, ensuring the final output truly meets organizational goals. Challenges and Complexity in Managing the AI Lifecycle  Different perspectives : Technical teams focus on model creation and management, while business leaders expect AI to drive better business outcomes. The Orchestrator bridges these viewpoints.  Misunderstanding AI : Many think AI is only Generative AI or ChatGPT, but it also includes Predictive Models for specialized analytics, such as AI for reading X-rays.  ESG and

MFEC

MFEC

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AI for Business: Start with the Business Problem, Not the Technology

Many organizations begin by asking, “Which AI model should we choose?”  However, according to Khun Joob Damrongsak Reetanon – Chief Infrastructure and Integration Officer, this question is not the most important when it comes to using AI effectively for business.  “Before asking which AI model to use, the more important question is: what business problem does the organization want the AI application to solve?” AI Model vs AI Application AI Model : The “brain” or intelligent mechanism that processes data.  AI Application : The “tool” that applies the AI’s capabilities to address real business needs.  Why Start with the Business Problem?  Investing in AI purely from a technology perspective can lead to high costs without delivering real results. On the other hand, starting from a business problem ensures that AI applications have clear objectives, such as:  Increasing operational efficiency while reducing time and costs Enhancing customer experience Strengthening cybersecurity and data governance Enabling competitive new business models Recommended Checklist Before Investing in

MFEC

MFEC

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MFEC Advances to Premier Partner Level in ServiceNow Consulting and Implementation 

A New Chapter of Excellence: MFEC Officially Promoted to Premier Partner for ServiceNow Consulting and Implementation This certification reflects our commitment to delivering highly impactful, customized ServiceNow solutions that enable organizations to accelerate their digital transformation effectively. With a proven track record in managing complex ServiceNow projects across multiple industries, MFEC has built a strong reputation as a trusted leader. Our certified consultants and implementation experts deliver end-to-end services—from strategy and planning to seamless deployment and continuous optimization—ensuring that every project delivers measurable value. As a Premier Partner, we will continue to expand our capabilities, drive innovation within the ServiceNow ecosystem, and deliver solutions that enhance efficiency, growth, and long-term success for our customers. When it comes to ServiceNow, think MFEC — your trusted partner for growth and efficiency. Contact ps-bsm@mfec.co.th to connect with our experts and explore ServiceNow solutions tailored to your business. #MFEC #ServiceNow #MFECxServiceNow #PremierPartner #DigitalTransformation #Innovation

MFEC

MFEC

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Secure Now: Transforming Security Risk with ServiceNow AI

What if AI were not just a tool, but an intelligent assistant capable of truly managing cybersecurity threats? This was the key question explored at “Secure Now: Transforming Security Risk with ServiceNow AI Agents,” an event hosted by MFEC in collaboration with ServiceNow. Throughout the day, participants gained fresh perspectives on how AI Agents can elevate Security Operations (SecOps)—transforming the way organizations manage security risks to become smarter, faster, and more effective. Event Highlights  AI Agents in Action The ServiceNow team demonstrated real-world use cases of AI Agents that can detect, analyze, and respond to cyber threats in real time. Fireside Chat with AIS We were honored to welcome Mr. Pholapat Atsawassanti, Head of Cyber Security Posture and Identity Management at AIS, who shared firsthand insights on how large enterprises can modernize SecOps to stay ahead of today’s evolving threat landscape. Hands-on Experience by MFEC Participants had

MFEC

MFEC