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Enterprise IT Solution

Accelerate your digital transformation with innovation in the disruption era

Strengthening large organization by using Enterprise IT Solution

Nowadays, the IT Administration and Management has never been more complex and complicated causing the technological advancements and creating new standards such as Big data, Container, Mobile and IoT to increase the business driving efficiency. With MFEC's large corporate client base including Banking, Telecom, Insurance, Enterprise, Government, you can be ensured that the solutions will be throroughly validated.

Our Services

Digital Process Automation

DPA is the technology to automate business processes end-to-end to accelerate digital timeline by driving workflow between human, system and robotics from personal processes to business management. It creates visualization, and understands and improves business processes efficiently.

Customer Service Solution (CRM)

CRM is the solution to manage customer relations for business strategies that use technology to management process and correspondence with the customers in order to create a good relationship in long term by learning different customer’s demand and responding with suitable products or services for each customer, such as the customer service system. Moreover, using CRM customer service for such business or organization would improve the component of the customer service process.

Enterprise Content Management

ECM is a solution for managing contents and documents in the organization to be integrated into Digital or Paperless, covering content access (Check-in), Scan and indexing, Search and View, editing and control version (Check-out), controlling the security of the information access as specified conditions (Document Security) including the automated process of archiving and destroying content in accordance with the Retention policy. Therefore, the organization will be able to reduce the amount of paper usage, data redundancy, including increasing efficiency in using and distributing data both inside and outside the organization.

Financial Solution

Capital Market Solution

The Solution for Financial Market consists of Foreign Exchange transactions products, interest rate risk management products and commodity price risk management products, derivatives transactions and debt instruments for investment transactions. At the same time, it also supports end-to-end work processes from Front-Office, Middle and Back-Office to Accounting based on Process Automation and Straight Through Processing (STP) to increase work efficiency and Time-to-Market.

Lending Solution

Solution for Loan Origination System and Core Loan system to support Loan Products; Secured, Unsecured Loan for individual and institutional clients such as Term Loan, Mortgage Loan, Auto Loan, Hire Purchase/Leasing covering Apply Loan Request, Loan Approval and Credit Analysis, Customer Management, Receivable Management functions including Debt Collection

Our Solutions

Monitoring Solution is a solution to monitor and alert the efficiency of system or application for large organization and covering Application Monitoring section such as Java, doNet, Python, NodeJS or in the section of Infrastructure for example Server, Virtualization, Network, Database, Storage or in scheme of customize of the customer, such as Mobile iOS, Android, Web etc. Reduce problems and speed up the detection and resolution of problems to customers and make the organization earn incomes and business advantage by availability of customer satisfaction. ​
Customer Engagement Solution is the new solution for tracking and supporting various channels which called “Omni Channel Customer Engagement” in order to understand actual desires and able to respond all at once. This can be operated on, such as Chat, Web, Email, Call, Line, Social Media; Facebook, Twitter and also Voice Authentication Solution. Besides, with Thai Chatbot, it will be used to collect customer satisfaction and follow-up to increase the value of the business enormously.
IT Service Management Solution is the design and enhancement of IT management solution following ITIL standards which consists of many processes such as Incident, problem, change, service request, CMDB, asset management including Contract Center or Service Desk system to customers for efficiency supporting internal and external organization.
It brings an automated IT management solution to help develop and manage tasks. to be quick and efficient to respond to the fast-paced and complex IT world. Solutions range from robots to work, AI, text analysis, and automated batch job management. Reduce costs from errors and create the speed of IT in response to new business

ServiceNow

Gathering all needs for organization management in one place, guaranteed by both private and government customers who have trusted and believed in the use of ServiceNow with MFEC for more than 5 years.

Our Partner