Customer Success Manager
MFEC Public Company Limited (MFEC) is the highly-experienced company in the computer and technology field providing IT solutions and services to top tier clients in various business sectors. We are now looking for those who have the intention to find your passion and to discover your future with us and to become Thailand’s best IT workplace with passion to create technologies and innovate solutions that uplift people’s digital life together.
Role & Responsibility
As a Customer Success Manager (CSM), you will act as a trusted advisor of Cisco enterprise solutions and products for largest enterprise customers by enabling them to use Cisco’s Solution to achieve their business objectives. You will partner with customers to develop and execute success plans: organizational, programmatic, and technical strategies to meet their business objectives and stakeholder goals. Further, you will recommend best practices and organizational changes to accelerate their onboarding plans. You will also act as a customer advocate for requirements.
- Drive the successful adoption and onboarding of solution at key organizations to help customers realize the business value of our partnership and offerings.
- Create value for customers by partnering to define success and building a joint plan with identified objectives, stakeholders, milestones, risks, and metrics needed to achieve their goals.
- Guide IT executives through the organizational changes needed to unlock the full value of the solution, and help their staff, train, and align their people and partners to deliver on their solution.
- Form strategic relationships with key stakeholders to understand a customer’s business within their industry and develop strategic roadmaps.
- Partner with customer-facing account teams and executives (sales, support, professional services, customer engineering, and partners) to develop strategic and technical plans that help customers achieve their business objectives.
Who are we looking for?
- 10 years+ of experience in Customer Success, Professional Services and/or Services Industries, Technical Sales (e.g., technology or management consulting).
- Experience in collaborating with channel partners or systems integrators.
- Experience working in a multinational company is a plus.
- Technical understanding of the Cisco solutions such as, Secure Remote Worker, Trusted Workplace Solution, Flexible Multicloud, Zero Trust Security and End-to-End Visibility.
- Ability to show customers how to “use” the offerings to get to first productive use and proactive expansion.
- Strong interpersonal relationship building and executive communications skills.
- Analytical mindset and problem-solving skills.
- Excellent English communication skills
- Cisco certification is a plus.
What we Offer?
Life at MFEC is full of creativity and determination for endless self-development. We aim to create state-of-the-art technology and innovations that improve everyone’s lives. We are surrounded by up-to-date tools in this trendy digital environment and atmosphere that will always keep your passion alive.
- Meet up Top Management – A great opportunity to design the work environment in cooperation with the executives who have great visions about business and technology, to create success together.
- Tech Expert Community – Working with experts within our company and our company’s partners from various global leading organizations, leading to endless technological advances.
- Employee Experience – Receiving the best experiences because the company supports all employees in doing what they want to do and to adapt these skills for the future.
- People Development – A space provided for self-development equipped with qualified personnel and modern tools to all employees to succeed, be the best version of themselves and meet today’s society’s standards.
- Workplace Wellness – The workplace and work environment are filled with adequate facilities, providing a space for limitless creativity.
- Activity – Activities for employees to exert their energy as well as relax, all for fun and pleasure while working.