{"id":28905,"date":"2023-07-18T11:38:05","date_gmt":"2023-07-18T11:38:05","guid":{"rendered":"https:\/\/www.mfec.co.th\/it-operation-management-2\/"},"modified":"2023-07-18T12:45:39","modified_gmt":"2023-07-18T12:45:39","slug":"it-service-management","status":"publish","type":"page","link":"https:\/\/www.mfec.co.th\/en\/it-service-management\/","title":{"rendered":"IT Service Management"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"28905\" class=\"elementor elementor-28905 elementor-28888\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1aaf901 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1aaf901\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;lqd-custom-shape-12&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" data-negative=\"false\">\n\t\t\t<svg class=\"lqd-custom-shape\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" preserveAspectRatio=\"none\"  viewBox=\"0 0 1440 150\">\n    <path class=\"elementor-shape-fill\" d=\"M 0 26.1978 C 275.76 83.8152 430.707 65.0509 716.279 25.6386 C 930.422 -3.86123 1210.32 -3.98357 1439 9.18045 C 2072.34 45.9691 2201.93 62.4429 2560 26.198 V 172.199 L 0 172.199 V 26.1978 Z\">\n        <animate repeatCount=\"indefinite\" fill=\"freeze\" attributeName=\"d\" dur=\"10s\" values=\"M0 25.9086C277 84.5821 433 65.736 720 25.9086C934.818 -3.9019 1214.06 -5.23669 1442 8.06597C2079 45.2421 2208 63.5007 2560 25.9088V171.91L0 171.91V25.9086Z; M0 86.3149C316 86.315 444 159.155 884 51.1554C1324 -56.8446 1320.29 34.1214 1538 70.4063C1814 116.407 2156 188.408 2560 86.315V232.317L0 232.316V86.3149Z; M0 53.6584C158 11.0001 213 0 363 0C513 0 855.555 115.001 1154 115.001C1440 115.001 1626 -38.0004 2560 53.6585V199.66L0 199.66V53.6584Z; M0 25.9086C277 84.5821 433 65.736 720 25.9086C934.818 -3.9019 1214.06 -5.23669 1442 8.06597C2079 45.2421 2208 63.5007 2560 25.9088V171.91L0 171.91V25.9086Z\">\n        <\/animate>\n    <\/path>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bb07587\" data-id=\"bb07587\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5ad8883 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5ad8883\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-5bc9183\" data-id=\"5bc9183\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9c1ebc1 elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"9c1ebc1\" data-element_type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div id=\"ld-fancy-heading-6a689ee7474d1\" class=\"ld-fancy-heading\">\n\t\t\t<h1 class=\"ld-fh-element elementor-heading-title lqd-highlight-underline lqd-highlight-grow-left h1\"  > IT Service Management  (ITSM)<\/h1>\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e3a0ff elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"5e3a0ff\" data-element_type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div id=\"ld-fancy-heading-6a689ee748b34\" class=\"ld-fancy-heading\">\n\t\t\t<p class=\"ld-fh-element lqd-highlight-underline lqd-highlight-grow-left p\"  > Platform that follows the standard principles of ITIL.<\/p>\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div data-parallax=\"true\" data-parallax-options=\"{&quot;ease&quot;:[&quot;linear&quot;],&quot;start&quot;:&quot;top bottom&quot;,&quot;end&quot;:&quot;bottom+=0px top&quot;}\" data-parallax-from=\"{&quot;y&quot;:&quot;-313px&quot;}\" data-parallax-to=\"{&quot;y&quot;:&quot;53px&quot;}\" class=\"elementor-element elementor-element-e251ae5 elementor-widget__width-initial elementor-absolute elementor-widget elementor-widget-ld_fancy_image\" data-id=\"e251ae5\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"ld_fancy_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t\t<div id=\"\" class=\"lqd-imggrp-single\"   >\n\t\t\t\t\n\t\t\t\t<div class=\"lqd-imggrp-img-container\"   >\n\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<figure><img width=\"530\" height=\"490\" src=\"data:image\/svg+xml,%3Csvg xmlns=&#039;http:\/\/www.w3.org\/2000\/svg&#039; viewBox=&#039;0 0 530 490&#039;%3E%3C\/svg%3E\" class=\"attachment-full size-full ld-lazyload\" alt=\"\" data-src=\"https:\/\/www.mfec.co.th\/wp-content\/uploads\/2022\/07\/Gradient_Circle.png\" data-aspect=\"1.0816326530612\" \/><\/figure>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-tooltip=\"About\" class=\"elementor-section elementor-top-section elementor-element elementor-element-fae9a9d elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fae9a9d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-bd53eb9\" data-id=\"bd53eb9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cfcb958 elementor-widget-tablet__width-initial elementor-invisible elementor-widget elementor-widget-ld_fancy_image\" data-id=\"cfcb958\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"ld_fancy_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t\t<div id=\"\" class=\"lqd-imggrp-single\"   >\n\t\t\t\t\n\t\t\t\t<div class=\"lqd-imggrp-img-container\"   >\n\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<figure><img width=\"900\" height=\"600\" src=\"data:image\/svg+xml,%3Csvg xmlns=&#039;http:\/\/www.w3.org\/2000\/svg&#039; viewBox=&#039;0 0 900 600&#039;%3E%3C\/svg%3E\" class=\"attachment-full size-full ld-lazyload\" alt=\"\" data-src=\"https:\/\/www.mfec.co.th\/wp-content\/uploads\/2022\/06\/close-up-man-writing-code-laptop_158595-5166.jpg\" data-srcset=\"https:\/\/www.mfec.co.th\/wp-content\/uploads\/2022\/06\/close-up-man-writing-code-laptop_158595-5166.jpg 900w, https:\/\/www.mfec.co.th\/wp-content\/uploads\/2022\/06\/close-up-man-writing-code-laptop_158595-5166-300x200.jpg 300w, https:\/\/www.mfec.co.th\/wp-content\/uploads\/2022\/06\/close-up-man-writing-code-laptop_158595-5166-720x480.jpg 720w\" data-sizes=\"(max-width: 900px) 100vw, 900px\" data-aspect=\"1.5\" \/><\/figure>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f0ece2e\" data-id=\"f0ece2e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f8ada8 elementor-widget elementor-widget-text-editor\" data-id=\"1f8ada8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.0 - 21-03-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>If you are looking for an easy-to-use ITSM solution to simplify your IT process, TicketIn is the answer you are looking for. We focus on providing tools that help make your work processes easier.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-tooltip=\"About\" class=\"elementor-section elementor-top-section elementor-element elementor-element-c467674 elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c467674\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f4c937b\" data-id=\"f4c937b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e3d0ff1 elementor-widget elementor-widget-text-editor\" data-id=\"e3d0ff1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong><em>IT Service Management (ITSM)<\/em><\/strong> platform that follows the standard principles of ITIL to efficiently handle Incident Management, Change Management, Service Request Management and Problem Management. We offer robust data management and reporting capabilities to support your organization&#8217;s strategic initiatives and adapt to any changes in strategy.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7da37a2\" data-id=\"7da37a2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-99dbaf5 elementor-widget-tablet__width-initial elementor-invisible elementor-widget elementor-widget-ld_fancy_image\" data-id=\"99dbaf5\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"ld_fancy_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t\t<div id=\"\" class=\"lqd-imggrp-single\"   >\n\t\t\t\t\n\t\t\t\t<div class=\"lqd-imggrp-img-container\"   >\n\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<figure><img width=\"996\" height=\"541\" src=\"data:image\/svg+xml,%3Csvg xmlns=&#039;http:\/\/www.w3.org\/2000\/svg&#039; viewBox=&#039;0 0 996 541&#039;%3E%3C\/svg%3E\" class=\"attachment-full size-full ld-lazyload\" alt=\"\" data-src=\"https:\/\/www.mfec.co.th\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-13.png\" data-srcset=\"https:\/\/www.mfec.co.th\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-13.png 996w, https:\/\/www.mfec.co.th\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-13-300x163.png 300w\" data-sizes=\"(max-width: 996px) 100vw, 996px\" data-aspect=\"1.8410351201479\" \/><\/figure>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-55581d7 elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"55581d7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0ad69f5\" data-id=\"0ad69f5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e87e242 elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"e87e242\" data-element_type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div id=\"ld-fancy-heading-6a689ee77bd81\" class=\"ld-fancy-heading\">\n\t\t\t<h2 class=\"ld-fh-element elementor-heading-title lqd-highlight-underline lqd-highlight-grow-left lqd-highlight-reset-onhover h2\" data-inview=\"true\" data-transition-delay=\"true\" data-delay-options='{\"elements\":\".lqd-highlight-inner\",\"delayType\":\"transition\"}' > Our <mark class=\"lqd-highlight\"><span class=\"lqd-highlight-txt\"  >Services<\/span><span class=\"lqd-highlight-inner\"><svg class=\"lqd-highlight-brush-svg\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"235.509\" height=\"13.504\" viewBox=\"0 0 235.509 13.504\" aria-hidden=\"true\" preserveAspectRatio=\"none\"><path 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transform=\"translate(0 0.002)\"\/><\/svg><svg class=\"lqd-highlight-pen\" width=\"51\" height=\"51\" viewBox=\"0 0 51 51\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M36.204 1.044C32.02 2.814 5.66 31.155 4.514 35.116c-.632 2.182-1.75 5.516-2.483 7.409-3.024 7.805-1.54 9.29 6.265 6.265 1.893-.733 5.227-1.848 7.41-2.477 3.834-1.105 4.473-1.647 19.175-16.27 0 0 10.63-10.546 15.21-15.125C53 8.997 42.021-1.418 36.203 1.044Zm7.263 5.369c3.56 3.28 4.114 4.749 2.643 6.995l-1.115 1.7-4.586-4.543-4.585-4.544 1.42-1.157C39.311 3.18 40.2 3.4 43.467 6.413ZM37.863 13.3l4.266 4.304-11.547 11.561-11.547 11.561-4.48-4.446-4.481-4.447 11.404-11.418c6.273-6.28 11.566-11.42 11.762-11.42.197 0 2.277 1.938 4.623 4.305ZM12.016 39.03l3.54 3.584-3.562 1.098-5.316 1.641c-1.665.516-1.727.455-1.211-1.21l1.614-5.226c1.289-4.177.685-4.191 4.935.113Z\"\/><\/svg><svg class=\"lqd-highlight-brush-svg-alt\" width=\"233\" height=\"13\" viewBox=\"0 0 233 13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" preserveAspectRatio=\"none\"><path d=\"m.624 9.414-.312-2.48C0 4.454.001 4.454.002 4.454l.035-.005.102-.013.398-.047c.351-.042.872-.102 1.557-.179 1.37-.152 3.401-.368 6.05-.622C13.44 3.081 21.212 2.42 31.13 1.804 50.966.572 79.394-.48 113.797.24c34.387.717 63.927 2.663 84.874 4.429a1048.61 1048.61 0 0 1 24.513 2.34 641.605 641.605 0 0 1 8.243.944l.432.054.149.02-.318 2.479-.319 2.48-.137-.018c-.094-.012-.234-.03-.421-.052a634.593 634.593 0 0 0-8.167-.936 1043.26 1043.26 0 0 0-24.395-2.329c-20.864-1.76-50.296-3.697-84.558-4.413-34.246-.714-62.535.332-82.253 1.556-9.859.612-17.574 1.269-22.82 1.772-2.622.251-4.627.464-5.973.614a213.493 213.493 0 0 0-1.901.22l-.094.01-.028.004Z\"\/><\/svg><\/span><\/mark><\/h2>\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ef57cae elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ef57cae\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-14a5781\" data-id=\"14a5781\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9ca50a8 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-align-left elementor-widget elementor-widget-ld_icon_box\" data-id=\"9ca50a8\" data-element_type=\"widget\" data-widget_type=\"ld_icon_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t\t<div id=\"ld_icon_box_9ca50a8\" class=\"iconbox iconbox-side iconbox-circle\"   >\n\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"iconbox-icon-wrap\"><span class=\"iconbox-icon-container\"><i aria-hidden=\"true\" class=\"lqd-icn-ess icon-lqd-laptop\"><\/i><\/span><\/div>\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"contents\">\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t<h3 class=\"lq-icon-box-el\" >Incident Management<\/h3>\t\t\t\t<p>Incident Management process focuses on quickly resolving issues or restoring systems to minimize any impact on your organization or customers when a service disruption occurs.<\/p>\n\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9644f7b elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-align-left elementor-widget elementor-widget-ld_icon_box\" data-id=\"9644f7b\" data-element_type=\"widget\" data-widget_type=\"ld_icon_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t\t<div id=\"ld_icon_box_9644f7b\" class=\"iconbox iconbox-side iconbox-circle\"   >\n\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"iconbox-icon-wrap\"><span class=\"iconbox-icon-container\"><i aria-hidden=\"true\" class=\"fas fa-wifi\"><\/i><\/span><\/div>\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"contents\">\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t<h3 class=\"lq-icon-box-el\" >Service Request Management<\/h3>\t\t\t\t<p>Service Request Management process manages requests to facilitate convenient service delivery for low-risk items, such as password changes or setting up a new employee's notebook. Our services ensure prompt and efficient customer service.<\/p>\n\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bae52aa elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-align-left elementor-widget elementor-widget-ld_icon_box\" data-id=\"bae52aa\" data-element_type=\"widget\" data-widget_type=\"ld_icon_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t\t<div id=\"ld_icon_box_bae52aa\" class=\"iconbox iconbox-side iconbox-circle\"   >\n\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"iconbox-icon-wrap\"><span class=\"iconbox-icon-container\"><i aria-hidden=\"true\" class=\"fab fa-microsoft\"><\/i><\/span><\/div>\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"contents\">\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t<h3 class=\"lq-icon-box-el\" >Change Management<\/h3>\t\t\t\t<p>Change Management process consists of opening a ticket, collecting request details, evaluating the request type, creating an action plan, seeking approval, executing the plan and reviewing changes.<\/p>\n\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58e9711 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-align-left elementor-widget elementor-widget-ld_icon_box\" data-id=\"58e9711\" data-element_type=\"widget\" data-widget_type=\"ld_icon_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t\t<div id=\"ld_icon_box_58e9711\" class=\"iconbox iconbox-side iconbox-circle\"   >\n\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"iconbox-icon-wrap\"><span class=\"iconbox-icon-container\"><i aria-hidden=\"true\" class=\"fab fa-microsoft\"><\/i><\/span><\/div>\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"contents\">\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t<h3 class=\"lq-icon-box-el\" >Report Management<\/h3>\t\t\t\t<p>We provide tailored reporting services that align with your organization's needs. Our reports are designed to enhance your work's efficiency, accuracy, and speed.<\/p>\n\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9ea703 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-align-left elementor-widget elementor-widget-ld_icon_box\" data-id=\"f9ea703\" data-element_type=\"widget\" data-widget_type=\"ld_icon_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t\t<div id=\"ld_icon_box_f9ea703\" class=\"iconbox iconbox-side iconbox-circle\"   >\n\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"iconbox-icon-wrap\"><span class=\"iconbox-icon-container\"><i aria-hidden=\"true\" class=\"fas fa-hands-helping\"><\/i><\/span><\/div>\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"contents\">\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t<h3 class=\"lq-icon-box-el\" >SLA Management<\/h3>\t\t\t\t<p>Service Level Agreement (SLA) management process focuses on ensuring both service providers and customers' adherence to the agreed service terms. This helps to eliminate any ambiguity in service delivery and ensures both parties receive the proper services within the agreed time frame.<\/p>\n\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8cf5404\" data-id=\"8cf5404\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d3cded0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d3cded0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-900a86a\" data-id=\"900a86a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-764c47a elementor-widget-tablet__width-initial elementor-invisible elementor-widget elementor-widget-ld_fancy_image\" data-id=\"764c47a\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"ld_fancy_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t\t<div id=\"\" class=\"lqd-imggrp-single\"   >\n\t\t\t\t\n\t\t\t\t<div class=\"lqd-imggrp-img-container\"   >\n\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<figure><img width=\"1000\" height=\"1000\" src=\"data:image\/svg+xml,%3Csvg xmlns=&#039;http:\/\/www.w3.org\/2000\/svg&#039; viewBox=&#039;0 0 1000 1000&#039;%3E%3C\/svg%3E\" class=\"attachment-full size-full ld-lazyload\" alt=\"\" data-src=\"https:\/\/www.mfec.co.th\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-15.png\" data-srcset=\"https:\/\/www.mfec.co.th\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-15.png 1000w, https:\/\/www.mfec.co.th\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-15-300x300.png 300w, https:\/\/www.mfec.co.th\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-15-320x320.png 320w, https:\/\/www.mfec.co.th\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-15-760x760.png 760w\" data-sizes=\"(max-width: 1000px) 100vw, 1000px\" data-aspect=\"1\" \/><\/figure>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0827489\" data-id=\"0827489\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6a3ce9b elementor-widget elementor-widget-text-editor\" data-id=\"6a3ce9b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong><em>IT Service Management (ITSM)<\/em><\/strong> platform that follows the standard principles of ITIL to efficiently handle Incident Management, Change Management, Service Request Management and Problem Management. We offer robust data management and reporting capabilities to support your organization&#8217;s strategic initiatives and adapt to any changes in strategy.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dbad5fb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dbad5fb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fc47e49\" data-id=\"fc47e49\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9b9386c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9b9386c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-25b8f29\" data-id=\"25b8f29\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eae71db elementor-widget elementor-widget-spacer\" data-id=\"eae71db\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.0 - 21-03-2022 *\/\n.e-container.e-container--row .elementor-spacer-inner{width:var(--spacer-size)}.e-container.e-container--column .elementor-spacer-inner,.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f498d3f elementor-widget elementor-widget-spacer\" data-id=\"f498d3f\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cd466b6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cd466b6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-76ed8b2\" data-id=\"76ed8b2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4fbea3f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4fbea3f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f6a1fb9\" data-id=\"f6a1fb9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-db8ce9b elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"db8ce9b\" data-element_type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div id=\"ld-fancy-heading-6a689ee7b37c7\" class=\"ld-fancy-heading\">\n\t\t\t<h2 class=\"ld-fh-element elementor-heading-title lqd-highlight-underline lqd-highlight-grow-left h2\"  > Contact Us<\/h2>\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-dd5951e\" data-id=\"dd5951e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a5ad679 elementor-align-right elementor-tablet-align-center elementor-widget elementor-widget-ld_button\" data-id=\"a5ad679\" data-element_type=\"widget\" data-widget_type=\"ld_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<a  href=\"mailto:itoms@mfec.co.th\" class=\"elementor-button btn btn-solid btn-hover-txt-switch-change btn-hover-txt-switch btn-hover-txt-switch-y btn-md btn-icon-right btn-has-label\" >\n\t\t\t\t\t\t\t<span class=\"btn-txt\"  data-text=\"Contact us in this mail.\" data-split-text=\"true\"\n\t\t\t\t\t    data-split-options='{\"type\": \"chars, words\"}'>itoms@mfec.co.th<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"btn-icon\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"lqd-icn-ess icon-md-arrow-forward\"><\/i>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>IT Service Management (ITSM) Platform that follows the standard principles of ITIL. If you are looking for an easy-to-use ITSM solution to simplify your IT process, TicketIn is the answer you are looking for. We focus on providing tools that help make your work processes easier. IT Service Management (ITSM) platform that follows the standard [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":25777,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_exactmetrics_skip_tracking":false,"_monsterinsights_skip_tracking":false},"acf":[],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>IT Service Management - MFEC | The Leading Tech Company in Thailand<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mfec.co.th\/en\/it-service-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Service Management - MFEC | The Leading Tech Company in Thailand\" \/>\n<meta property=\"og:description\" content=\"IT Service Management (ITSM) Platform that follows the standard principles of ITIL. 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